Salary: $106K – $144.4K
Provide advanced payroll support and remittance operations for internal departments, clients, and workers in all areas of payroll remittance, reversals, escrows, deposit agreements, and escalations. Advise on process improvements, conduct payroll testing, and document processes. Sets the standard by consistently exceeding all service levels remitting on time and case resolution.
What you’ll do:
- Process payroll corrections related to taxable wages, overpayments, and other calculation errors
- Complete system testing for payroll-related functionalities
- The ability to handle more complex remittance to unions based on contract type, job classification, union flips and more. You have experience remitting for more complex use cases and have likely seen and know how to handle all use cases.
- Starting to handle complicated union operations issues – without written SOP’s
- Create and maintain standard operating procedures
- Proactively gather and provide feedback to management and the product team on efficiencies, product suggestions, and ways to track or organize the team to exceed targets.
- Act as a mentor and partner with team members to address complex remittance issues.
- Identify and address root causes of reporting errors or discrepancies, as reported by unions, and coordinate with appropriate payroll teams to address the issues
- Exceed required productivity metrics for case resolution, timely remittance, and productivity.
- Leads and contributes to the development of broader team initiatives and projects
- Maintain clear, well-documented notes in all systems to ensure all parties across the organization have visibility into their work
- Monitor the Salesforce.com queue for accurate data management, and assign duties to teammates, as needed.
- Act as an escalation point for complex support tickets
What you’ll have:
- A minimum of 5 years of end-to-end multi-state payroll processing experience, previous experience as a third-party payroll processor and/or entertainment industry experience highly preferred
- Proficiency in using payroll software and other relevant tools including Google-Suite, Microsoft Office, and Salesforce.com.
- Positive, proactive approach on getting the work done
- Solution oriented mindset. Observes a problem, evaluates various solutions, determines the best 1-2 ways to solve the issue, and works with the team to ensure implement a solution.
- Excellent customer services skills
- Ability to multitask and work proactively and independently in an ever changing environment
Why Join Us
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1500 towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.