Salary: $14.50 Per hour
The Customer Service Representative provides customer service for AOP Christian Homeschool.
Position Type: This is a regular, part-time position. The selected candidate will begin their role in January 2025.
Compensation: Base pay is anticipated to be between $14.41 and $14.50 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote from your home office.
Benefits: Eligible employees may receive the following benefits-
401k plan with a company match
Flexible work schedules and work from home opportunities that foster work/life balance
Employee referral bonuses
Additional benefits available to eligible full-time and partial full-time employees (partial full-time employees receive prorated benefits), include:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
Paid Time Off
Maternity and Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement
Envision Your Experience.
In this role you’ll have the opportunity to:
Respond positively to customer calls, emails, and other direct contacts in a timely manner.
Communicate clearly, both written and in speech, to both internal and external customers.
Resolve all concerns in the best interest of both the customer and the company.
Determine customer’s needs and expectations to recommend specific products and solutions.
Use multiple CRM’s at once to assist the customer.
Other duties as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.
Experience with CRM systems is desirable.
Exceptional verbal and written communication skills.
Ability to prioritize job responsibilities and manage time effectively.
Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.
Detail oriented with ability to multi-task and follow through on all tasks.
Self-motivated with the ability to work successfully in a team-oriented environment.
Proficient in Microsoft Office software especially Outlook, Excel and Word.
Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).
Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.