Company: Carelon Payment Integrity (Elevance Health family of companies)
Work Model: Hybrid (1–2 days onsite per week)
Eligible Office Locations
- Louisville, KY – 3195 Terra Crossings Blvd, Ste 203–204 & 300
- Indianapolis, IN – 220 Virginia Ave
- Waukesha, WI – N17W24222 Riverwood Dr., Ste 300
Alternate locations may be considered for candidates living within reasonable commuting distance of an Elevance Health office.
Per hybrid/virtual work policy, candidates must reside within commuting distance of the posting location unless a legally required accommodation applies.
About the Company
Carelon Payment Integrity, formerly Payment Integrity, is part of Carelon Insights and a proud member of the Elevance Health family of companies. The organization focuses on recovering, eliminating, and preventing unnecessary medical expense spending through advanced payment integrity solutions.
Elevance Health is a Fortune 25 health company dedicated to improving lives and communities while simplifying healthcare.
Role Overview
Carelon Payment Integrity is seeking an Account Service Manager Senior – Commercialization to provide highly advanced account management and strategic planning support for major client accounts. This role serves as a lead for assigned accounts and teams, ensuring strong client relationships, operational excellence, and long-term account retention.
The position follows a hybrid work model, balancing in-office collaboration with virtual flexibility.
Key Responsibilities
The Account Service Manager Senior will:
- Provide strategic planning and account management for large, complex client accounts
- Direct and manage contractual requirements and service obligations
- Lead new account onboarding and renewal implementation processes
- Partner with operations teams to ensure seamless service delivery
- Maintain strong, multi-level relationships within client organizations
- Identify and recommend service improvements to meet evolving client expectations
- Develop and manage implementation and reporting processes to support client retention and satisfaction
- Provide on-site and off-site account management support, including:
- Interpreting plan design
- Researching and resolving phone and written inquiries
- Addressing claims, benefit, and enrollment issues
- Present monthly, ad hoc, mid-year, and annual utilization and benefit reports to brokers and clients
- Coordinate open enrollment meetings, renewals, and training sessions
- Participate in cross-functional initiatives to support standardization, product enhancements, and operational improvements
- Provide guidance and subject-matter expertise to less experienced account service managers
- Conduct routine account visits and travel to client worksites as needed (approximately quarterly)
Minimum Qualifications
- Bachelor’s degree (BA/BS)
- Minimum 5 years of experience in business operations management and/or customer relationship management
- Equivalent combinations of education and experience will be considered
Preferred Skills & Experience
- Experience managing client strategies, expectations, and experiences across multiple solutions
- Data mining and subrogation experience
Work Environment & Culture
Elevance Health operates under a Hybrid Workforce Strategy. Unless designated as primarily virtual, associates are expected to work onsite at least once per week, with specific expectations discussed during the hiring process.
Benefits & Total Rewards
Elevance Health offers a competitive total rewards package, which may include:
- Medical, dental, and vision coverage
- Paid Time Off and paid holidays
- Merit increases and incentive bonus programs
- 401(k) with company match
- Stock purchase plan
- Short- and long-term disability benefits
- Life insurance, wellness programs, and financial education resources
Eligibility is subject to plan terms and employment classification.
Additional Information
- Certain patient- or member-facing roles may require COVID-19 and Influenza vaccination, subject to applicable laws
- Elevance Health is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to legally protected characteristics
- Applicants requiring accommodation during the hiring process may contact: elevancehealthjobssupport@elevancehealth.com
- Applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws
Agency Notice
Elevance Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are considered the property of Elevance Health.