Location: Virtual (Remote with Required In-Person Training)
Employment Type: Full-Time
About the Organization
This opportunity is with AmeriBen, a third-party administrator (TPA) specializing in medical benefits, medical management, human resource consulting, and retirement benefits administration. AmeriBen is part of the Elevance Health family of companies, a Fortune 25 healthcare organization focused on simplifying healthcare and improving outcomes for communities nationwide.
Role Overview
The Account Service Manager is responsible for providing advanced customer service, strategic planning, and account management support for large client accounts. This role serves as a key liaison between clients and internal operations teams to ensure contractual requirements are met and services are delivered efficiently.
The position is primarily virtual, with required in-person training sessions. Candidates must reside within a reasonable commuting distance of the designated posting locations unless a legally required accommodation applies.
Key Responsibilities
- Provide strategic planning and ongoing account management support for large client accounts
- Direct and manage the administration of contractual requirements and service obligations
- Oversee new account implementations and renewal processes
- Collaborate with internal operations teams to ensure smooth and accurate service delivery
- Maintain strong relationships with client stakeholders at multiple organizational levels
- Identify opportunities for service improvements and recommend solutions to meet client expectations
- Deliver on-site and off-site customer support, including plan interpretation and issue resolution
- Research and resolve inquiries related to claims, benefits, enrollment, and eligibility
- Coordinate open enrollment meetings, renewal discussions, and client training sessions
- Conduct routine account visits as required
Minimum Qualifications
- Bachelor’s degree (BA/BS) or equivalent combination of education and experience
- Minimum of 3 years of experience managing business operations and/or customer relationships
Preferred Qualifications
- Experience working in a third-party administrator (TPA) environment
- Background in insurance or healthcare administration
- Account management experience
- Ability and willingness to travel to client worksites and other locations as needed
Compensation
For candidates working virtually or in person in the following states:
Colorado, California, Nevada, Washington
Estimated Salary Range: $69,972 – $119,952 annually
Compensation is based on factors such as geographic location, experience, education, skill level, and business needs. Actual pay may vary within or outside the listed range.
Benefits & Total Rewards
In addition to base compensation, the employer offers a competitive total rewards package, which may include:
- Medical, dental, and vision coverage
- Paid Time Off and paid holidays
- Incentive and recognition programs
- 401(k) with company contribution
- Employee stock purchase plan
- Life insurance and disability coverage
- Wellness programs and financial education resources
Additional Information
- This role follows the organization’s hybrid/virtual work policy; onsite expectations will be discussed during the hiring process
- Certain roles may require COVID-19 and Influenza vaccinations, subject to applicable laws and approved exemptions
- Equal Opportunity Employer — all qualified applicants will be considered without regard to legally protected characteristics
- Applicants requiring accommodations during the application process may request assistance