Company: Bolt.new by StackBlitz
Location: Remote
Time Zone Requirement: Western Europe or Americas
Employment Type: Full-time
Work Arrangement: Fully remote
Hiring: Multiple openings
Position Overview
A fast-growing technology company behind Bolt.new and StackBlitz is seeking a Customer Experience Engineer to support and advocate for users of its AI-powered development platform. This role sits at the intersection of technical support, product feedback, and customer advocacy, with a strong focus on troubleshooting real-world issues and improving the overall user experience.
The position is hands-on and highly collaborative, working closely with Product and Engineering teams to resolve technical challenges, surface insights, and help shape future improvements.
Key Responsibilities
- Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls, owning issues from initial report through resolution
- Act as a customer advocate by identifying bugs, product gaps, and usage patterns, and providing clear, actionable feedback to Product and Engineering teams
- Occasionally serve as a public-facing product expert across social platforms, community discussions, and live events
- Create, maintain, and improve self-service resources, including documentation, guides, and AI knowledge base content
- Collaborate with internal teams to identify emerging issues early and reduce recurring customer friction
- Assist with quality assurance and testing ahead of product releases
- Strengthen feedback loops between customers and internal teams to ensure customer needs inform product decisions
- Represent the company professionally and empathetically in all customer interactions
Qualifications
- Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
- Familiarity with databases, API integrations, and Chrome DevTools
- Understanding of large language models (LLMs) and experience crafting effective prompts
- Strong written communication skills, with the ability to explain complex technical concepts clearly and empathetically
- Customer-first mindset with a focus on building trust and long-term user satisfaction
- Comfort engaging publicly as a brand representative when needed
- Ability to translate technical details into user-friendly explanations
- Fast learner who performs well in a fast-paced, evolving environment
- Ability to work independently with minimal supervision
- Must be located within a Western European or American time zone
Additional Notes
- A college degree is not required
- Candidates do not need to be located in the United States
- Applicants are encouraged to apply even if they do not meet every listed qualification