Location: Remote (United Kingdom)
Reports to: Manager, Account Management, EMEA
Compensation: £49,200 base salary with on-target earnings of £82,000, plus equity
Job Overview
An Account Manager I opportunity is available with Huntress, a fully remote cybersecurity company. This role supports customers across the EMEA region and focuses on customer retention, expansion, satisfaction, and long-term success.
The Account Manager will play a critical role in strengthening customer relationships, driving renewals, expanding account value, and ensuring customers achieve maximum benefit from Huntress’ cybersecurity platform. This position involves close collaboration with internal sales and marketing teams, as well as regular engagement with customers and reseller partners.
Success in this role is measured through customer satisfaction, retention, and revenue growth.
About the Company
Huntress is a global, fully remote cybersecurity organization founded in 2015 by former NSA cyber operators. The company delivers enterprise-grade, fully managed cybersecurity solutions designed to support organizations of all sizes. Huntress protects millions of endpoints and identities worldwide and operates with a strong focus on customer success and service-driven security.
Key Responsibilities
- Act as a trusted advisor to customers by delivering solutions that increase platform adoption, end-user satisfaction, and service quality
- Build and maintain strong relationships with multiple stakeholders within assigned customer accounts
- Drive customer retention, renewals, and expansion opportunities
- Develop creative and effective customer engagement strategies
- Collaborate with internal sales leadership and marketing teams to support customer success initiatives
- Work with third-party reseller and channel partners to ensure aligned customer outcomes
Required Qualifications
- 2+ years of experience in direct customer sales, preferably within a VAR or channel-driven ecosystem
- Experience supporting mid-market or SMB customers
- Strong background in SaaS environments; cybersecurity experience preferred
- Experience using Salesforce or similar CRM platforms
- Strong customer- and partner-focused mindset
- Ability to take initiative, prioritize effectively, and execute with urgency
Benefits & Additional Information
- 100% remote work environment
- Home office setup reimbursement (£398)
- Generous personal leave allowances
- Monthly digital reimbursement (£92)
- Travel to the United States 1–2 times per year for company events
- Pension plan
- Access to professional coaching and development resources
Equal Opportunity & Hiring Information
Huntress is committed to building an inclusive workplace where all employees are valued and empowered. Applications are encouraged from individuals of all backgrounds. Equal opportunity employment practices are followed in accordance with applicable laws.
The company utilizes artificial intelligence tools to assist with the initial review of job applications. These tools support human recruiters and do not make final hiring decisions independently. Candidate data is handled in line with applicable privacy and data protection regulations.