Company: Fever
Platform/Product: Onebox
Team: Sports Squad
Location: Barcelona
Work Arrangement: Hybrid
Employment Type: Full-Time (Indefinite)
About Fever
Fever is a global technology platform dedicated to democratizing access to culture and live entertainment. Through its data-driven technology and marketplace, Fever connects audiences with unique experiences while enabling event creators to scale and innovate.
Each month, the platform inspires over 300 million people across 40+ countries to discover events and experiences. Fever collaborates with major partners such as Netflix, FC Barcelona, and Primavera Sound, delivering award-winning experiences worldwide.
Role Overview
Fever is seeking a Client Success Manager Associate to support the Sports team by ensuring a seamless and positive experience for clients using the Onebox platform.
This role focuses on onboarding support, client communication, and platform guidance while developing skills in B2B relationship management within a fast-paced SaaS environment. The position offers hands-on exposure to client success operations and collaboration with technical and product teams.
Key Responsibilities
- Support Client Success Managers with client onboarding and follow-ups
- Help clients understand and effectively use Onebox tools (e.g., Ticket Secure, Flexi Ticket)
- Assist with client requests, configurations, and troubleshooting in coordination with Tech and Product teams
- Collaborate with Client Support to ensure timely and accurate responses
- Contribute to internal process improvements and client documentation updates
- Represent Onebox at local events to ensure smooth on-site operations when required
- Work with senior team members to refine onboarding strategies and client success processes
Qualifications
Required
- 1–2 years of experience in customer service, account coordination, or similar roles (internships included)
- Strong communication skills in Catalan, Spanish, and English
- Tech-savvy with interest in SaaS tools and ticketing platforms
- Strong organizational skills and attention to detail
- Proactive problem-solving mindset
- Based in Barcelona and available for hybrid work
Preferred
- Experience in ticketing, sports, or entertainment industries
- Basic technical troubleshooting or data export knowledge
- Exposure to B2B environments or SaaS products
Work Environment
This hybrid role is based in Barcelona, combining remote work flexibility with in-person collaboration and event support when needed.
Benefits & Perks
- Flexible schedule
- 40% discount on Fever events and experiences
- Opportunity to make an impact in a high-growth global company
- Responsibility from day one with strong growth opportunities
- International and collaborative team environment
- 23 vacation days plus birthday off
- Health insurance from Day 1
- English or Spanish language lessons
- Wellhub wellness program
- Flexible compensation benefits (transport and restaurant allowances)
Equal Opportunity & Inclusion
Fever is committed to building an inclusive and diverse workplace. Applications are welcomed regardless of background, identity, or personal circumstances. Accommodations are available during the hiring process upon request.
Disclaimer:
This job summary is provided for informational purposes. Final employment terms, benefits, and hiring decisions are determined solely by the employer.