Summary of the role
In your role as Project Coordinator (Remote), you are responsible for:
Project management
· Take full responsibility for all work that you manage, whether that is part of a full project or a project task allocated to you by a colleague.
· Produce quotes using quoting guidelines.
· Coordinate the internal and external project team members from booking the most appropriate people; supply them with all the necessary project information. Monitor their progress, maintaining communication, resolving their queries, and helping to keep them on track.
· Assign tasks to the appropriate suppliers (linguists, external DTP specialists, etc.) in the relevant tools/platforms.
· Assign appropriate tasks to colleagues in other departments (DTP, Engineering, etc.).
· Provide appropriate hand-off instructions for suppliers (linguists, DTP specialists, engineers, etc.).
· Create and maintain appropriate project planning and scheduling.
· Monitor deadlines and follow up with suppliers (linguists, DTP specialists, engineers, etc.) to ensure they are met.
· Handle queries during the project.
· Ensure all project administration is effectuated in real-time and all systems kept up to date.
· Terminology management – follow the agreed processes, ensuring the correct creation, management, and archiving of terminology for all relevant projects.
· Ensure the quality strategy is adhered to by executing the quality plan.
· Complete pre-delivery QA checks.
· Ensure projects are delivered within the agreed timelines by effectively planning the project, liaise with your direct manager to put any contingencies in place.
· Ensure all projects and tasks are ready for invoicing at the appropriate time.
· Handle client-review edits and feedback.
Client management
· Take the appropriate steps to ensure client satisfaction and repeat business.
· Keep the client informed of progress and project issues as appropriate.
· Complete the task assigned from more senior colleagues.
People management
· Participate in the onboarding process for a new team member that joins your team.
Processes
· Understand the company’s processes and procedures and adhere to them.
· Ensure that all client-, supplier-, and project data are kept up-to-date and stored in the correct place.
· Use the company’s project management system and translation tools to enhance quality and productivity.
Quality
· Make sure that the quality of deliverables is in line with or above the set clients’ expectations and conforming to the agreed quality program.
· Liaise with your direct manager for any doubts you may have and will take full responsibility to immediately escalate any issues that arise on your project.
· Proactively contribute ideas and suggestions to further enhance any quality processes.
Supply chain
· Follow the correct procedures for using the supplier database.
· Ensure that it is kept up-to-date with relevant supplier information.
Qualifications
Education, skills, and experience
· Minimum degree-level education.
· At least 2 years’ experience in a fast-paced, administration work environment.
· Excellent organizational skills, detail-oriented, and a positive, proactive mindset to problem-solving.
· Proven ability to multi-task, prioritize and lead others in a fast-paced work environment.
· Good people and interpersonal skills.
· Strong computer skills, experience in Office 365 and other Microsoft applications.
· Previous experience in translation, CAT tools, and localization is advantageous.
· Superior written and communication English skills.
· Must be able to effectively communicate with internal senior management levels.