Salary : $91,308 – $156,528 annually
Company: AmeriBen (An Elevance Health Company)
Work Model: Primarily Virtual (In-person training required)
Employment Type: Full-Time
Eligible Locations
- California
- Colorado
- Washington
- Nevada
Candidates must reside within reasonable commuting distance of the listed locations unless an accommodation is required by law.
About the Company
AmeriBen is a third-party administrator (TPA) of medical benefits and a proud member of the Elevance Health family of companies. The organization provides medical management, human resource consulting, and retirement benefits administration services to employer groups nationwide.
Elevance Health is a Fortune 25 health company dedicated to improving lives, strengthening communities, and simplifying healthcare.
Role Overview
AmeriBen is seeking an experienced Account Service Manager Sr. to lead strategic account management efforts for large and complex client accounts. This role serves as a senior-level resource and team lead, ensuring high client satisfaction, strong operational execution, and long-term account retention.
The position is primarily remote, with required in-person training sessions.
Key Responsibilities
- Provide advanced strategic planning and account management for major client accounts
- Direct and oversee contractual requirements and service obligations
- Manage new account implementations and renewal processes
- Partner with internal operations teams to ensure effective service delivery
- Maintain relationships across multiple levels of client organizations
- Identify and recommend service improvements aligned with client needs
- Develop and manage implementation and reporting processes to support retention
- Deliver on-site and off-site account management, including:
- Plan design interpretation
- Claims, benefits, and enrollment issue resolution
- Phone and written inquiry support
- Present utilization and benefit reporting (monthly, ad hoc, mid-year, annual) to brokers and clients
- Coordinate open enrollment meetings, renewals, and client training sessions
- Support standardization initiatives and cross-functional process improvements
- Provide guidance and mentorship to junior account service managers
- Conduct routine account visits and travel as required
Minimum Qualifications
- Bachelor’s degree (BA/BS)
- Minimum 5 years of experience in account management, business operations, or customer relationship management
- Equivalent combinations of education and experience will be considered
Preferred Qualifications
- Insurance industry experience
- Third-party administrator (TPA) experience
- Senior-level account management experience
- Willingness to travel to client sites as needed
Compensation
Salary Range: $91,308 – $156,528 annually
Compensation is based on geographic location, experience, education, skill set, and business needs.
Benefits & Total Rewards
Eligible employees may receive a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Paid Time Off and paid holidays
- Incentive and recognition programs
- 401(k) with company match
- Stock purchase plan
- Life insurance and disability coverage
- Wellness programs and financial education resources
Eligibility is subject to plan terms and employment status.
Additional Information
- Elevance Health operates under a Hybrid Workforce Strategy
- Vaccination requirements may apply to certain roles, subject to applicable laws
- Elevance Health is an Equal Employment Opportunity Employer
- Applicants requiring accommodations may contact: elevancehealthjobssupport@elevancehealth.com
- Candidates with arrest or conviction records will be considered in accordance with applicable laws
Agency Notice
Elevance Health only accepts resumes from agencies with an active, signed agreement. Unsolicited submissions will be considered the property of Elevance Health.