Salary (US) : $100,000 – $170,000 base + profit sharing
Function: Customer Success
Work Type: Full-time, 100% Remote
Eligible Locations: New Zealand, North America, United Kingdom, Ireland, Australia, South Africa
Role Overview
A leading global SaaS company specializing in product development software is hiring a Senior Product Success Manager. This role is ideal for experienced product managers who prefer working directly with customers rather than owning product requirements or development execution.
This is a highly consultative, customer-facing position where you will guide product teams at some of the world’s most innovative companies on how to improve their product development practices using industry-leading tools and frameworks. Product management experience is required, along with a strong preference for customer interaction and advisory work.
This position is continuously open due to ongoing company growth.
About the Company
The company provides the world’s #1 product development software, supporting more than one million product builders globally. Its platform helps teams move from product discovery through delivery using a comprehensive suite of strategy, roadmap, discovery, and collaboration tools.
The organization is fully remote, self-funded, profitable, and recognized globally for its strong culture, transparency, and commitment to social impact.
Team & Work Environment
- Fully remote, globally distributed Customer Success team
- Collaboration across time zones to support customers when they need it
- Strong emphasis on responsiveness, expertise, and customer value
- No traditional sales function — customer success focuses solely on outcomes and long-term relationships
- Low-drama, high-trust culture with clear communication and teamwork
Key Responsibilities
- Serve as a trusted advisor to enterprise and high-growth product teams
- Guide customers through onboarding, adoption, and long-term success with the platform
- Provide consultative support on product strategy, roadmapping, prioritization, and idea management
- Help customers navigate procurement, legal, and security processes from demo to active subscription
- Advise on integrations with development and delivery tools
- Share customer insights and feedback internally to influence product direction
- Test new features and functionality as needed
- Mentor and support newer team members in customer engagements and demos
Required Experience & Qualifications
- 6+ years of experience in product management or a closely related role
- Direct experience defining, managing, or launching software products
- Strong background in modern product development methodologies (Agile, Scrum, Kanban, SAFe®, or hybrid approaches)
- Experience influencing or contributing to go-to-market strategies
- Ability to quickly learn complex software platforms and workflows
- Excellent written communication skills, including documentation and best-practice guides
- Proven ability to independently solve complex, ambiguous problems
- Strong preference for customer engagement over hands-on product development work
Compensation & Benefits
- Competitive base salary (U.S. range: $100,000 – $170,000)
- Profit-sharing program tied to company performance
- Retirement contributions based on total compensation
- Medical, dental, and vision coverage (with many plans fully covered)
- Up to 200 hours of flexible paid time off annually
- Paid parental, caregiver, and bereavement leave
- Annual education stipend (up to $1,000) plus paid learning time
- Volunteer opportunities throughout the year
Compensation and benefits may vary by location and are based on experience, skills, and prior roles.
Work Location
This is a fully remote role, open to candidates located in:
New Zealand, North America, United Kingdom, Ireland, Australia, or South Africa.
Hiring Notes
The hiring team values authentic, human conversations throughout the interview process. Candidates are expected to participate without the use of AI tools during interviews unless prior approval is given.