Job Category: Digital Customer Experience
Employment Type: Full-Time
Compensation
- Typical Starting Salary: $125,000 – $156,000
- Salary Range: $104,000 – $197,000
- Flexible Time Off: 20 days annually
Compensation is determined based on skills, experience, education, certifications, and geographic location.
Work Arrangement
This role follows a hybrid schedule (2 days per week in office) for candidates located within 50 miles of:
- Portsmouth, NH
- Boston, MA
- Seattle, WA
- Plano, TX
About the Opportunity
A leading global insurance organization is seeking a Senior UX Product Designer to support the modernization of digital sales tools used by independent agents and internal sales representatives.
This role sits within a large, well-established User Experience organization focused on building best-in-class digital experiences across quoting, customer service, and claims. The team emphasizes collaboration, innovation, and user-centered problem solving to drive meaningful business outcomes.
About the UX Team
- 80+ UX professionals including product designers, content designers, UX developers, and researchers
- Strong design community with shared standards, collaboration, and knowledge exchange
- Focus on delivering scalable, high-impact digital solutions
Key Responsibilities
- Design user-centered solutions for complex, enterprise-scale sales tools
- Partner closely with product owners, engineers, researchers, and business stakeholders
- Work within an agile environment, participating in daily ceremonies and cross-functional collaboration
- Translate complex requirements into intuitive user flows, interactions, and experiences
- Identify research needs and participate in user research, concept testing, and usability testing
- Coordinate across multiple teams and product areas to ensure seamless end-to-end experiences
- Balance autonomy on assigned product teams with collaboration across the broader UX organization
Ideal Candidate Profile
This role may be a strong fit for candidates who:
- Enjoy solving complex interaction and workflow challenges
- Have experience designing tools for regulated industries or power users
- Communicate proactively and collaborate effectively
- Bring a growth mindset and curiosity to their work
- Thrive in highly collaborative, cross-functional environments
Qualifications
- Bachelor’s degree or equivalent experience
- 7+ years of experience in UX, product design, or a related field
- Experience working with Agile, Design Thinking, Lean UX, or Lean Startup methodologies
- Demonstrated expertise in at least two of the following, with familiarity in others:
- UX design
- Visual design
- Prototyping
- Front-end development
- User research / experiment design
- Strong written and verbal communication skills
- Proven ability to present work and insights to senior leadership
- Strong analytical and organizational skills, with the ability to translate complex information into clear user scenarios and flows
- Track record of effective collaboration with cross-functional teams
About the Company
This opportunity is with Liberty Mutual, a global insurance leader committed to creating inclusive, flexible, and supportive work environments. The organization invests heavily in professional development, workplace flexibility, and comprehensive benefits to support employee well-being and long-term growth.
Equal Opportunity & Fair Chance Hiring
Liberty Mutual is an Equal Opportunity Employer and does not discriminate based on any protected status under federal, state, or local laws. Fair Chance hiring practices apply in applicable jurisdictions, including California, Philadelphia, and San Francisco.